Frequently asked questions
Which case fits my guitar?
Watch this video as our founder, Brynn steps you through exactly how to find the perfect case for your instrument.
What is Triple Shield Technology
Every Hiscox case has our unique Triple Shield Technology giving your instrument the exceptional lightweight protection relied on by over 600,000 people worldwide.
- CRUSH STRENGTH: Our cases can withstand an immense 500kg (½ tonne) crushing weight on them whilst keeping your instrument completely safe inside.
- SHOCK ABSORBANCE: Our unique Shock Absorbance Technology reduces even heavy impacts to safe levels keeping your instrument protected even in the toughest conditions.
- THERMAL INSULATION: Each case includes our Thermo-Balance Engineering that resists changes in temperature, keeping your instrument’s temperature regulated inside.
What’s the difference between the Standard, Pro II and Artist cases?
Watch this video to hear the differences between our Standard, Pro II andArtist ranges.
What if I’m not 100% happy with my case?
We want you to love your Hiscox case – simple as that.
If, for ANY reason within the first 30 days you don’t enjoy using your Hiscox case, we’ll give you a FULL 100% refund. No questions, no quibble.
(Please note that our 30-day Money Back Guarantee only applies to products you have purchased directly from our website. If you have purchased one elsewhere then please get in touch with your supplier)
In the (unlikely) event that you do want to invoke this guarantee, please go to our Contact page, fill in your details and we’ll be in touch very soon.
How long is the warranty on a Hiscox Case?
All our products come with a 1-year Hiscox warranty but if you register your product with us we’ll give you a whopping 5-YEAR WARRANTY!
This will guarantee our product against any manufacturing failure ensuring that your Hiscox case is in full and perfect working condition.
All you have to do is fill in our registration form and you’ll be automatically registered for our FREE 5-YEAR WARRANTY.
How long will it take to ship my Hiscox Case?
Subject to stock and availability, all orders are processed within 1 to 2 business days after receiving your order confirmation email (excluding weekends and holidays). You will receive another notification when your order has been completed and shipped. However, please be advised extended delivery periods may be incurred due to busy seasonal periods such as Christmas and other National Holidays.
What are the shipping costs outside the UK?
Our online web store is currently only available to UK based delivery addresses. However, International shipping is available, please contact us at firstname.lastname@example.org to place your order. We will seek out the best available shipping quote on a case-by-case basis and relay this back to you before purchase. Please note that international orders do not include any duties or taxes. Hiscox Cases is not responsible for any fees once the package has been accepted into your country.
I need more help
No problem, we’d love to help you. Please get in touch with us on our Contact page.